Fortune Pandiyan Hotel, Madurai - Member ITC Hotels' Group

First and foremost, the rooms were incredibly comfortable, providing a cozy and relaxing environment after a long day of exploring. The staff at the hotel were exceptionally friendly and always ready to assist with a smile, which made our stay even more enjoyable. The breakfast offered a good variety of options and was a great way to start the day. The location of the hotel is excellent, making it convenient to access various attractions and amenities in the area. The front office staff and housekeeping were courteous and efficient, consistently going the extra mile to ensure customer satisfaction. Their dedication to service truly stood out. One highlight of our stay was the exceptional service provided by the travel desk, operated by Mr. Gopal. The travel desk was truly outstanding and deserves special mention. Mr. Gopal and his team provided clean and well-maintained cars, ensuring a comfortable journey for us. They were incredibly helpful in organizing local sightseeing tours, including day trips to Madurai and Rameswaram. Even when we needed services early in the morning, they were prompt and efficient, without any delays. Mr. Gopal and his team went above and beyond by not only providing cabs and planning trips but also helping us find local food joints when we expressed our interest in trying Madurai's local cuisine. Their recommendations were spot-on, and we had some of the best local food experiences thanks to their guidance. The travel desk's service was not only excellent but also reasonably priced, making it a highly recommended option for anyone staying at the hotel.

The breakfast itself was good though you have to find out for yourself that there are omelet and dosa stations outside. The bartender in the Ranch Bar was great. Maybe have him teach the breakfast host how to interact with guests. The room was large. It had a mini bar and a safe. Plenty of hot water and good water pressure. Housekeeping did a great job. The hotel has an outdoor pool but it closes by 6 pm.

First of all, I'd like to thank the management and staff for the wonderful stay I had at the Pandiyan Hotel. They are very helpful and friendly and made me feel at home. They also helped me to resolve some travel issues, called and negotiated the fare of tuctucs to go downtown. The room is extremely spacious and clean, the food of great variety and quality. The location is also very convenient, a 5 minute tuctuc drive away from Meenakshi temple and other sights.

Breakfast spread was excellent. It included some surprise, regional foods like kambu koozh and ragi puttu. Very healthy yet very thoughtful menu.

An oasis of calm from the hustle and bustle of the city, but a 200r tuck tuck to get anywhere. The rooms were really nice with very good bathrooms. Breakfast excellent and the buffet dinner very good. Nice pool